Privacy Policy

1. Introduction

Mercavio Pressed Wood Manufacturing Factory L.L.C ("Mercavio," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an inquiry, request samples, place an order, or otherwise engage with our services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website.

2. Information We Collect

We may collect the following categories of information:

• Information you provide directly: your name, professional email address, phone or WhatsApp number, company or studio name, project details, and any other information you submit through our contact form, by email, or via WhatsApp.
• Order-related information: billing and delivery details, purchase history, and communication related to your orders or inquiries.
• Technical information: IP address, browser type, device type, pages visited, and time spent on our website. This is collected automatically through standard web technologies.
• Communication records: emails, WhatsApp messages, and notes from calls or meetings related to your inquiries or orders.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, provide quotes, and process sample or product requests.
• To fulfill orders and manage deliveries, invoicing, and after-sales support.
• To communicate with you about your project, order status, or specifications.
• To improve our website, services, and customer experience.
• To send relevant updates about our products, stock availability, or company news — only where you have agreed to receive such communications.
• To comply with legal, regulatory, and accounting obligations applicable in the UAE.

4. Legal Basis for Processing

We process your personal information in accordance with applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection ("UAE PDPL"). Our legal bases for processing include:

• Consent: where you have explicitly agreed to be contacted or to receive marketing communications.
• Contractual necessity: to fulfill orders, provide quotes, or deliver services you have requested.
• Legitimate interests: to improve our services, prevent fraud, and maintain the security of our website.
• Legal obligation: to comply with applicable laws and regulations.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Service providers: trusted third parties who help us operate our website, process form submissions, or manage communications (for example, our form submission service and email provider). These providers are bound to handle your data confidentially.
• Logistics and delivery partners: where necessary to deliver your order to your specified location.
• Legal requirements: where we are required by law, court order, or regulatory authority to disclose information.
• Business transfers: in the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Inquiry and order records are typically retained for the duration of our business relationship and for a reasonable period afterward to comply with legal, accounting, and warranty obligations.

7. Your Rights

Under the UAE PDPL and applicable laws, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Withdraw consent for marketing communications at any time.
• Object to or restrict certain processing activities.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the details in Section 10 below.

8. Cookies & Tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze how visitors use our site. You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continually review and improve our safeguards.

10. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights regarding your personal information, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the bottom of this page indicates when the policy was last revised. We encourage you to review this page periodically.